Terms & Conditions

Terms & Conditions

Refund Guide

All purchases are subject to terms and conditions once a service or product has been ordered and paid for you have entered a legally binding contract.

We have a strict no refund policy unless work has not yet been started. In the event you are completely unhappy with the work completed you can contact us on info@sharpsmediagroup.co.uk and we will do our best to resolve it, please be aware that any work already done on the project will be charged to cover designer and employee costs if not covered by the Management Fee.

Refund requests must be made by post in writing from the business owner(s) with a copy of the invoice sent by Sharps Media Group Ltd.(We cannot deal with a refund request until we have received these documents) and will be subject to our terms and conditions.

Please note that the Consumer Contracts Regulations 2014 and other consumer laws do not apply to Business to Business transactions; as you are acting for the purposes of a business. As a business, you are deemed to be as knowledgeable as the business from which you are purchasing. As you are both on an equal footing, and do not require the same protection that the consumer does.

There is no cool down period and all purchases are subject to our terms and conditions, (which you have a copy of), making sure you were fully informed when making the purchase. For further information regarding refunds please contact us at info@sharpsmediagroup.co.uk or call us on 01229 314500.

We may, at any time, and at our sole discretion, modify these Terms and Conditions of Use, including our Privacy Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms. If any e-mails are delivered to your junk mailbox we cannot be held responsible for this. We are dedicated to providing a top class service to ALL of our customers if any help or advice is needed please contact our support team on the main landline number on our website.

Google Listings

If Google change their algorithm which they do every 6 months or so, rankings will be affected and we will on occasions require fresh website content written by the customer. We cannot be held liable for loss of rankings when algorithms change or are updated.

We do not guarantee fixed first page listings for any product as listings may fluctuate or change over time due to changes inside the search engine. However, we do try our best to maintain and achieve new listings and positions across multiple search engines

Duplicate Content

Duplicate content is not suitable on websites therefore customers must inform us if they have other websites out there that have similar content such as imagery or text as this will damage the work we do. Any provided content such as imagery or text that may be subject to copyright is the clients’ responsibility to make sure they are licensed to use and distribute said content, we are not and cannot be held liable for any copyright disputes or claims.

Renewals

All domain names come up for renewal on a 12 monthly basis, this is standard practice and applies to every domain name on the internet, everybody has to renew domain names. As we host thousands of them we reserve the right to preemptively collect any renewal costs. if you do not wish to keep your domain name you must put this in writing to us 90 days prior to renewal otherwise they will automatically renew. Once a domain name has been renewed there is nothing Sharps Media Group Ltd can do about this, we act as a third party agent to the relevant governing body to whom, said domain renewals are paid to. All Domain names have different re-licensing fees to the relevant registrars, we charge a flat fee of £39+VAT annually, this includes us doing all the paperwork and paying the relevant fees to the regulatory bodies concerned it also includes us setting up and hosting any email services on your domain name(s). If you wish to transfer your domain name(s) to another ISP we will gladly do this for you and we charge a flat fee of £50+VAT per domain, to transfer domain names away from us to the relevant registrar, you wish to change too.

As per registrar policy, all domain name(s) registrations and renewals are final. No refunds are given on successful domain registrations or renewals all domain names will automatically renew 60 days prior to renewal unless written notice is received stating otherwise. Once a domain name has been registered we are unable to alter them in name or extension, should additional domains be requested they will be chargeable at the current market rate plus admin fees. if management review a cancellation for a domain name and a successful refund is issued £100 admin fee is payable.

Fair Usage Policy

Sharps Media Group Ltd state that all minor changes (changing contact details, etc) on our websites will be done as part of the yearly fee we charge (see Management Fee). However, we reserve the right to charge an hourly fee of £35 + VAT for changes that exceed our fair usage policy. For example, if a customer requires more pages of design or anything that will take our designers more than 10 minutes to do in any set quarters of the hosting year then these changes will be chargeable.

We do allow third parties to access and make changes on the customer’s behalf via a CMS, however we refuse liability for any changes that are made to the site, and future changes and updates can be denied at the Technical Directors discretion.

Sharps Media Group Ltd reserves the right to withhold site and server access.

Cancellation Policy

We will work with our customers to help ensure that every single one of them is completely happy with the work we produce. In the unlikely event that we are unable to satisfy the customers’ needs, cancellation of the project must be made by post from the business owner(s) with a copy of the invoice sent by Sharps Media Group Ltd.(We cannot deal with a refund request until we have received these documents) and will be subject to our terms and conditions. In the event that work is postponed or cancelled at the request of the Customer, we reserve the right to retain a fee on the percentage of work completed.

If services are cancelled or there is a payment dispute with the client Sharps Media Group Ltd. reserves the right to remove and withhold all work and services until a full balance clearance has been made including hosting, transfer fee and unpaid product costs.

Delivery Policy

Due to the electronic and virtual nature of our work, no physical product will be delivered. However, we aim to complete the requested services by the due date referenced at the point of sale. The Client must work with ourselves to complete the web site in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the contact agreement and securing the payment, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to finalize and publish any products or services if the Client does not acknowledge receipt of prototypes within a 30-day period. In this case, significant changes (see Fair Usage Policy) to products and services will become chargeable at our standard hourly rate of £35 + VAT when outside of the allotted design due date as told at point of sale. We will not be held responsible for significant delays that are outside of Sharps Media Group Ltd’s control. For example, failure to provide: content, keyphrases, images and videos etc.

Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all deposits will be forfeit. All our websites must be hosted on the hosting service of our choice and are non-transferable. Should a customer wish to leave our services, the domain name will be made available for a administration fee (See Domain Names) within 10 working days of receipt of the cancellation request. Domains are not transferable when nearing renewal. Should the domain be nearing renewal, an additional fee will be required to renew the domain to allow transfer.

Domain Names

As we register large amounts of domain names in bulk on a daily basis, all domain names are registered under the name Sharps Media Group Ltd or Tom Sharp as we have an account and this enables us to register domain names effectively. If you wish to have your domain name(s) transferred into your personal or business name, we reserve the right to charge a £39+VAT fee which we must pay to the governing body to update all contact details for all domain suffix’s

If you wish to transfer your domain name to another registrar we will gladly do this for you and we charge a flat fee of £50+VAT per domain to transfer domain names away from us to the relevant Registrar you wish to change too.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Hosting

All websites require hosting on the internet. Our hosting term runs for 12 months at a time and if we do not receive written confirmation from you 60 days prior to the exact date from the previous year it was set up, then this will automatically renew and cannot be reversed. We buy hosting space so we act as a middle man so once a renewal has been done it cannot be reversed, we state on all of our invoices that hosting is free in year one while the domain remains in the companies reseller account and in the companies control, after that it’s a flat fee of £100 per annum. The same applies to all domain names these are set to Automatically renew unless we get written confirmation from you 60 days prior to the domain name coming up for renewal. If a customer decides to cancel their website midterm and there are some months remaining on the hosting, no refunds will be given as the hosting packages are priced per annum and cannot be broken down pro-rota.

We may, at any time, and at our sole discretion, modify these Terms and Conditions of Use, including our Privacy Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms

Website Imagery

Customers must send in all imagery for the websites we build, and content that is sent in to us that is from another website you have we are not liable for any license fees for artwork that may have been provided. That is the customer’s obligation to find out if they own the images on their websites, any fines leading from un-licensed imagery we have been told to use will be passed to the customer who purchased the website and this will remain their liability.

Balance Clearance

Sharps Media Group Ltd reverses the right to request all outstanding balances if the work has been started or extra design time was required to maintain the site and/or listings. Any incomplete work will be completed on clearance if the project is outside the allotted design slot due to customer delay such as failure to provide.

Refusal to clear the balance enters the client into a payment dispute with Sharps Media Group LTD all work will be suspended until the balance is cleared or collected. See payments disputes for more information

Payment Dispute

If there is a payment dispute with the client, Sharps Media Group Ltd. reserves the right to remove and/or withhold all work and services until a full balance clearance has been made including any hosting, transfer fees and unpaid product costs. An unpaid invoice for an outstanding balance will be sent to client by email. All services will be suspended until the full amount is received. All domains will be suspended until deletion unless the customer pays for the transfer and/or the renewal of the domain names.

In the absence of prior written agreement to the contrary, payment of our charges is required on receipt of our invoice. Failure to make payment within 7 days of the due date may result in the matter being referred to P&J CDS our debt collection agents whose charges will be added to and payable with the invoice debt.

P&J Commision rates

If payment is not received within 30 days from the unpaid invoice being sent a debt recovery agency with be engaged to retrieve the outstanding balance and court action will be taken.

Ownership, Hosting and Associated Fees

Sharps Media Group Ltd secures “lifetime ownership” of all domains on behalf of the customer by automatically renewing the domain paying for the domain annually on behalf of the customer to be invoiced at a later date, this service is covered by your management fee.

Lifetime ownership and the years free hosting is forfeited when the domains are transferred out, as we are no longer in control of the product. The year of free hosting is not factored into the product cost and the customer is not invoiced for it. The one years free hosting is a service offered at no expense to the customer and is not transferable.

We charge a flat Management fee per domain name of £41.66+VAT. This fee will be collected every January and cannot be broken down pro-rota there for if we do not receive written confirmation from you 60 days prior to this, then this will automatically be collected. This pays any recurring associated costs for domain ownership including; administrative costs, SEO Checkups, Product testing etc.

This fee does not cover nor include any direct domain costs; renewals, hosting, transfers etc.

Exceptions can be made dependent on the account, if you wish to discuss the management fee please contact us on 01229314500 or your account manager